Technicien assistance informatique

GOTTEX is a bespoke institutional broker specialised in interest rate derivatives and fixed income products. A global reference for Swiss Franc interest rate derivatives and a leading force in the Scandinavian markets, we have offices in Pully, Horgen, Stockholm, Oslo, London and Johannesburg.

We're looking for an experienced IT Support Technician to join our small, hands-on IT team in Pully. Reporting to the Head of IT, you'll be the first point of contact for our users and make sure every workstation, terminal and phone line is ready when the markets open. This is not a junior role: we're looking for someone autonomous, reliable and genuinely service-minded.

What you'll do

• Provide level 1–2 support on site in Pully and remotely for our international offices

• Manage tickets from start to finish and escalate to engineers or providers when needed

• Run early morning checks to ensure the trading floor is fully operational before market open

• Deploy and maintain laptops, workstations, multi-screen set-ups and smartphones

• Administer Microsoft 365, Intune and Entra ID: accounts, mailboxes, Teams, MFA, device enrolment

• Handle onboarding and offboarding in line with our security policies

• Provide first-level support for Bloomberg, LSEG Workspace and trading voice systems (IPC)

• Support meeting rooms, video conferencing, printers and office network equipment

• Keep the IT asset inventory and documentation up to date

• Take part in IT projects and the on-call rotation

What you bring

• CFC as IT technician / ICT specialist, brevet fédéral or equivalent

• 3+ years in IT support or service desk, ideally in financial services

• Strong skills in Windows 10/11, Microsoft 365, Active Directory / Entra ID and Intune

• Good networking basics (TCP/IP, DNS, DHCP, Wi-Fi)

• Calm, diplomatic and organised with demanding front office users

• Fluent French and English, German is a plus

• Based in the Lausanne region (required), to be on site early and react quickly outside office hours

• Swiss nationality or valid work permit

Nice to have

• CCNA

• Microsoft Intune certification (MD-102 – Endpoint Administrator Associate)

• Experience with Bloomberg, LSEG or IPC turrets

• ITIL Foundation, PowerShell scripting

What we offer

• Permanent contract, full-time 100%

• Competitive salary with bonus potential

• A varied role in a close-knit team with direct contact with management

• A modern, international environment at the heart of the financial markets

• Support for training and certifications

Start date: as soon as possible or to be agreed.

Interested? Send your CV and cover letter to careers@gottexbrokers.com