IT Manager

Senior IT Manager

The Senior IT Manager provides leadership for ONWARD’s IT and digital infrastructure, ensuring security, compliance, and scalability. The role combines day-to-day operational oversight with long-term planning, aligning IT strategy to business objectives. Acting as the primary liaison with executive leadership and third-party suppliers, the Senior IT Manager has a company-wide impact on technology, compliance, and digital transformation.

Job Responsibilities

Drive company-wide IT strategy, architecture, and governance, covering infrastructure, cloud, SaaS, cybersecurity, data protection, and business systems
Manage the cloud infrastructure and SaaS environment to improve resilience, scalability, and cost efficiency
Own and continuously improve ONWARD’s IT governance framework, including IT policies, charter documents, HIPAA assessments, disaster-recovery planning, and security standards.
Prepare SOX readiness and ITGC documentation, including risk assessments, control design, gap analysis, and draft audit evidence.
Manage internal IT staff and external consultants, as well as third-party suppliers and vendors, ensuring clear accountability and performance oversight.
Act as a business and IT liaison across Sales, Service, Finance, Production, Quality, and R&D, translating business requirements into compliant and scalable technology solutions.
Establish and enforce cybersecurity, access management, backup, and disaster-recovery controls aligned with regulatory, industry best practices, and regular trainings and awareness.
Oversee system integrations and enterprise applications (ERP, CRM, and cloud platforms) to support business growth and cross-functional operations.
Partner with executive leadership on technology investment decisions, risk management, and long-term digital transformation planning.
Manage IT budgets, vendor contracts, and supplier relationships with a focus on governance, risk reduction, and cost control.
Support internal audits, quality audits, and regulatory audits, contributing IT governance and compliance expertise in a regulated medical-device environment.
Define and execute company-wide IT strategy, architecture, and governance, covering infrastructure, cloud, SaaS, cybersecurity, data protection, and business systems.

Experience, Qualifications & Skills
Degree in Information Technology, Computer Science, Information Systems, or equivalent experience
10+ years of experience working in IT operations
Strong understanding of cloud and hybrid infrastructure (Microsoft Azure preferred) with the ability to drive resilience, scalability, and cost efficiency
Solid knowledge of cybersecurity principles, including identity & access management, Zero Trust, endpoint security, and risk management
Experience overseeing backup, disaster recovery, and security controls in a regulated environment
Proven ability to lead compliance efforts (SOX/ITGC, HIPAA, GDPR) and support audits
Experience overseeing business applications such as Salesforce (or similar CRM), ERP systems, and related integrations to support commercial and operational needs
Proven ability to lead, mentor, and develop IT teams, fostering collaboration and accountability across internal staff and third-party suppliers
Excellent project management skills and strong ability to prioritize
English at a fluent level, French a plus.

Supervision:
IT team, IT third Party providers