Support Specialist
Provide onsite desktop support, Microsoft 365 support, hardware troubleshooting, smart-hands support, asset management, ServiceNow ticket updates, and VIP user support.
Technical Skills Required
Windows 10/11, Microsoft 365, Active Directory, Azure AD, Intune, ServiceNow, VPN, Networking, Teams/Zoom/WebEx.
End User Support
Provide face-to-face IT support to end users at customer premises.
Diagnose and resolve hardware, software, operating system, and application-related issues.
Support laptops, desktops, thin clients, mobile devices, printers, scanners, and peripherals.
Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
Support VIP and executive users with priority handling and white-glove service.
IMACD Services
Perform Install, Move, Add, Change, and Disposal (IMACD) activities.
Deploy new devices and coordinate workstation setups for new hires.
Execute hardware refresh and device replacement programs.
Decommission and securely dispose of obsolete devices in accordance with customer policies.
Device & Asset Management
Manage end-user device inventory and asset lifecycle.
Maintain asset records and update Configuration Management Database (CMDB).
Coordinate hardware repairs and warranty replacements with vendors.
Track asset allocation, stock levels, and device movements.
User Administration
Create, modify, and disable user accounts as per approved requests.
Support Active Directory, Azure AD, Microsoft Entra ID, and Microsoft 365 administration activities.
Handle password resets, account unlocks, distribution groups, and access requests.
Assist users with Multi-Factor Authentication (MFA) enrollment and troubleshooting.
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