Support Engineer
Job Title: Senior Desk Side Support Engineer
Location: Geneva, Switzerland (Onsite – 5 days a week)
Experience: 7–9 Years
Provide L2/L3 desk-side and desktop support for Windows 10/11, laptops, desktops, mobile devices, and peripherals.
Troubleshoot hardware, software, network, VPN, Wi-Fi, and connectivity issues.
Support Microsoft 365, Teams, Zoom, Exchange Online, and conference room technologies.
Manage incidents and service requests using ServiceNow or other ITSM tools, ensuring SLA and KPI compliance.
Provide VIP and executive support, prioritizing critical incidents and minimizing downtime.
Manage endpoint deployment, patching, and security using Microsoft Intune, SCCM/MECM, and imaging tools.
Administer Active Directory, Azure AD/Microsoft Entra ID, MFA, Group Policy, and endpoint compliance.
Coordinate with global IT teams and vendors while maintaining asset inventory and technical documentation.
Languages: Fluent English and Spanish required; French preferred. Experience in enterprise and multinational environments is an advantage.
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