Learning & Development Manager Travel Retail EMEA & Americas

Job description:

CONTEXT & MISSION:
We are looking for a highly motivated Learning & Development Manager Travel Retail EMEA & Americas. In this role, you will contribute to improve our customer experience and sales by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training departments.

The position is based in Plan-les-Ouates (near Geneva) and reports to the Senior Learning & Development Travel Retail EMEA & Americas.

MAIN RESPONSIBILITIES:

1. Training Tools & Content Creation (70%)

Monthly Training Toolkits: Develop and update comprehensive training toolkits for monthly training sessions as well as supporting L&D materials for ongoing brand activations, including PowerPoint presentations, learning sheets, and interactive quizzes, ensuring alignment with the latest brand messaging and retail strategies

Digital L&D Tools: Design and edit digital learning and development tools, including video content (from filming to post-production and editing), and create engaging content for internal social media platform. Create monthly editorial calendar with training, motivational and team content based on sales & marketing calendar

E-Learning Roll-Out: Support in creation of Beauty Hosts (BH) Onboarding via the Group’s existing E-Learning platform, to create seamless E-Learning experience, track progress and establish KPIs

BH Certification Rollout Modules: Develop specialized training modules to support the Beauty Hosts certification program, including onboarding materials, skill assessments and performance evaluation tools to ensure seamless rollout and consistent understanding across markets

2. Training Facilitation (30%)

Online Training: Lead the facilitation of regular onboarding sessions for new joiners, as well as monthly training on product novelties. Ensure these sessions are engaging, interactive, and cater to the needs of diverse learners across multiple regions

In-Person Training: Organize and deliver in-person training sessions during quarterly market visits (in Europe) to monitor and reinforce the knowledge and service standards related to certification. Collaborate closely with local teams to identify training needs and provide tailored support

Certification Program Rollout: This includes organizing online recap sessions, creating knowledge quizzes and conducting in-person assessments of BHs to ensure the consistent application of certification criteria. Track the progress of certification rollout, gather feedback and ensure that BHs are adequately supported throughout the process. Collaborate with fields to identify any challenges and address them promptly

HOW YOU CAN FIT:

+3 years' experience in a similar role, ideally in the beauty industry

Fluent in English, French proficiency (Spanish or Portuguese are a plus)

Previous experience working in a (travel) retail environment

Proficiency in design software (e.g. Adobe Creative Suite, Canva, etc.) and ability to translate complex ideas into engaging and effective visuals

Excellent knowledge of Microsoft tools, digital & social media native

Strong appetite for the development of L&D tools with the ability to think out-of-the box

Excellent public speaker and solid oral presentation skills

Excellent interpersonal skills with the ability to work collaboratively across functions; build strong and lasting relationships with retail teams

High level of autonomy & proactivity and will to take ownership in a fast-paced, entrepreneurial environment

At ease in an international environment with remote & multicultural teams

Can-do attitude and willigness to be flexible at work

WHAT WE OFFER:

Working for a unique company, strongly committed towards the planet and the people (B Corp certification)

Working with passionate colleagues coming from all over the world

A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast

Internal mobility opportunities

Monthly allocation & discount for store products

Attractive Social Insurance coverage

5 weeks annual leave & 3 extra days offered as public holidays

Flexible and Hybrid Work environment

Attractive Parental Leave Policy

Public Transportation allowance

PERMANENT CONTRACT

STARTING DATE: ASAP

TRAVEL REQUIREMENTS: up to 40%

LOCATION: Geneva (Plan-les-Ouates), Switzerland