IT Support Technician

You have a good knowledge of Microsoft 365 and are looking for your next professional challenge as a Helpdesk Technician? You speak English fluently & distinguish yourself as a dynamic and supportive person? Apply now for this position !

IT Support Technician

About the role

For our client, a prestigious Swiss asset management firm, we are looking for an IT Support Technician to join their team.

As an IT Support Technician, you will play a key role in supporting users through a major digital transition as the firm migrates to cloud-based environments, within a collaborative team.

You will handle daily IT support queries, maintain workplace environments, and assist with hands-on technical troubleshooting and user onboarding.

Interested? Apply now !

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Work tasks

Receive and prioritize support requests via phone, email, chat, and in person

Troubleshoot workstations, software, printers, connectivity, and mobile devices

Support onsite meeting rooms, collaboration tools, and facilitate cloud adoption

Prepare laptops, replace hardware, and maintain accurate inventory records

Manage user accounts and access permissions in Active Directory and Azure AD

Provide Level 2 troubleshooting and escalate complex issues to specialists

Keep users informed, confirm resolutions, and update troubleshooting documentation

We are looking for

Good knowledge of Microsoft 365 and cloud environments

Good knowledge of Level 1 and Level 2 IT support workflows

Advanced communication skills in English (minimum B2 level)

Strong interpersonal skills with a professional, service-oriented mindset

Relevant Microsoft certifications, an asset

Responsible, Supportive, Intellectually curious, & Energetic Personality

Our recruitment process

This recruitment process is handled by Academic Work and it is our client's wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.