IT Support & Systems Consultant L1/L2
IT Support & Systems Consultant L1/L2
Initial 2 months
Renewalable in 2027
language - French & English
Overview
- Position: IT Support & Systems Consultant (L1/L2 with L3 autonomy)
- Allocation: 80-100% (Full-time)
- Context: Operational continuity during IT/IS Manager transition and team vacation periods.
- Partner Ecosystem: High-tier certified environment (Nutanix Diamond, Fortinet Platinum, Cisco Gold).
Key Responsibilities
1. User Support & Endpoint Management (L1/L2)
- Provide on-site and remote technical support for end users.
- Troubleshoot hardware, software, and connectivity issues across Windows 11 and macOS environments.
- Manage mobile devices (iPhone/Android) using AirWatch MDM.
- Administer user accounts, access permissions, and ensure data security compliance.
2. Systems & Network Administration (L2/L3)
- Install, configure, monitor, and maintain servers, storage, and network devices.
- Perform preventive maintenance, system updates, and patch management.
- Handle incident escalation and infrastructure troubleshooting with L3 autonomy.
3. Documentation
- Create and update technical documentation, operating procedures, and knowledge base articles.
Required Qualifications & Skills
- Systems & Virtualization: Strong hands-on experience with Windows Server, Windows 11, macOS, Nutanix, and VMware.
- Messaging: Administration of on-premises Microsoft Exchange.
- Networking & Security: Solid working knowledge of Fortinet and Cisco solutions.
- Mobile Device Management (MDM): Hands-on experience with VMware AirWatch (Workspace ONE).
- Soft Skills: Strong problem-solving abilities, excellent communication, autonomy, and customer-service orientation.
Conditions
Workload: 80-100% onsite
Geneva
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