IT Support Engineer

Company Description Swiss IT Solutions CH GmbH provides on-demand and well-managed IT support services to clients around the world, helping them focus on their core business. The company offers a broad range of solutions including on-site engineering resources, server and network maintenance, and cloud computing services tailored to diverse business needs. By leveraging technology, Swiss IT Solutions supports clients in reaching their strategic goals and improving operational efficiency. A team of tech-savvy IT professionals works continuously to deliver high-quality services, guided by a deep understanding of client objectives and requirements.
Role Description This full-time, on-site IT Engineer role is based in Paris and focuses on delivering reliable technical support and infrastructure maintenance to local and global clients. Day-to-day tasks include diagnosing and resolving hardware, software, and network issues; monitoring system performance; and ensuring the stability and security of servers and network environments. The IT Engineer will install, configure, and update IT systems, assist with network and security implementations, and document technical procedures and solutions. Collaboration with cross-functional teams and clear communication with clients are essential to understand their needs, prioritize incidents, and provide timely, high-quality service.
Qualifications

Strong foundation in Information Technology, including systems administration and infrastructure management.
Proficiency in Troubleshooting and Technical Support to diagnose and resolve user and system issues efficiently.
Experience with Networking, including configuration and maintenance of routers, switches, and related equipment.
Knowledge of Network Security principles and best practices to protect data, systems, and communication channels.
Relevant technical certification(s) (e.g., CompTIA Network+, CompTIA Security+, Cisco CCNA, or equivalent) preferred.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Ability to work on-site, manage multiple tasks, and respond promptly to incidents and service requests.
Strong analytical, documentation, and communication skills; experience in client-facing roles is an advantage.
Fluency in English; French language skills are beneficial for local stakeholder communication.

Exigences ajoutées par l’auteur de l’offre d’emploi

• Autorisé(e) à travailler dans : Switzerland