Desktop Support Specialist
Senior Desk Side Support Engineer
Location: Geneva, Switzerland
Type: Full Time
Experience: 7–9 Years
Language: English required; Spanish required; French preferred
We are looking for an experienced Senior Desk Side Support Engineer to provide high-quality L2/L3 End User Computing and Workplace Support across Swiss and global business environments.
Key Responsibilities
Provide onsite and remote support for Windows 10/11 desktops, laptops, mobile devices and peripherals.
Support Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint and enterprise workplace technologies.
Provide VIP and executive-level support, including boardrooms, meeting rooms and business-critical events.
Deploy and manage endpoints using Microsoft Intune and SCCM/MECM.
Support Active Directory, Azure AD/Microsoft Entra ID, Group Policy and endpoint security.
Troubleshoot VPN, Wi-Fi, DNS/DHCP, connectivity, printers, docking stations and remote-access issues.
Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
Work with global infrastructure, network, cloud, cybersecurity and vendor teams.
Maintain strong SLA, CSAT, first-time-fix and endpoint compliance performance.
Essential Experience
7–9 years of Desktop Support, EUC, Workplace or Desk-Side Support experience.
Enterprise environment experience supporting 1,000+ users.
Strong Microsoft 365, Windows, Intune/SCCM and Active Directory/Entra ID experience.
Proven VIP/Executive support experience.
Strong ITSM, troubleshooting and customer-service skills.
Experience working in multinational/multilingual environments.
Fluent English and Spanish; French is an advantage.
ITIL Foundation, MD-102, Microsoft 365 or Azure certifications are desirable.
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