Appway Developer & Support - Client Lifecycle Management

Mission

At UBP, you will join the CLM (Client Lifecycle Management) team to operate, stabilize, and enhance Appway workflows (onboarding, KYC reviews, remediations). The role is primarily focused on Level 2/Level 3 support and run activities (80%), with a development/engineering component (20%) for fixes, minor enhancements, and industrialization.

The mission is to ensure the availability, performance, and compliance of Appway CLM solutions while delivering targeted improvements and securing multi-environment deployments.

Main responsibilities

Support & Run (80%)

Provide L2/L3 application support: triage, diagnosis, incident/problem resolution, and coordination with the vendor/integrators.
Monitor workflow health: SLAs, queues, jobs, logs; set up and maintain dashboards and alerts.
Conduct root cause analyses (RCA) and define/implement preventive and corrective actions.
Manage releases and package promotion (CAB, validations, smoke tests, rollback plans).
Document operating procedures, runbooks, a Known Error Database, and user guides.
Participate in on-call/extended hours as scheduled; ensure incident communications (IT/Business) and reporting.
Optimize stability and performance: housekeeping, capacity management, tuning, error handling, and resilience.
Ensure operational compliance (traceability, auditability, data protection, banking secrecy).

Development & Engineering (20%)

Design and deliver fixes and minor enhancements on Appway (FNZ Studio): business rules, UI, connectors, mappings.
Integrate/invoke REST/SOAP services, manage JSON/XML schemas and data transformation.
Contribute to industrialization: CI/CD scripts/pipelines, packaging, recurring automations.
Perform unit/integration testing, code reviews, and produce technical documentation (light HLD/LLD).
Advise on CLM process design and Appway implementation best practices.

Governance & Collaboration

Work closely with business and development teams.
Participate in Agile ceremonies (backlog, planning, reviews, retrospectives) with a strong quality-of-service focus.
Train and support key users; contribute to adoption and continuous improvement.
Your Profile

Technical

Proven mastery of Appway/FNZ Studio in support/run and packaging/deployment contexts.
Application integration: REST/SOAP APIs, JSON/XML.
Observability and SRE: logging, metrics, tracing, alerting; ability to read/interpret Appway logs.
CI/CD and version control (Git, pipelines), multi-environment management.
Knowledge of banking ecosystems is a plus: core banking, screening (sanctions/PEP/adverse media), ECM/archiving, IAM/SSO.

Functional

Solid banking background (private banking/wealth management preferred).
Proven experience in CLM/KYC operations: onboarding, periodic reviews, remediations; FATCA/CRS is a plus.
AML/KYC knowledge: risk scoring, due diligence, evidence, and auditability.
Ability to translate business incidents into technical hypotheses and action plans.

Soft Skills

Service-oriented mindset, responsiveness, and clear communication with IT and Business.
Rigor, autonomy, prioritization, and composure in incident situations.
Analytical mindset, quality focus, and drive for continuous improvement.

Profile

5+ years with Appway/FNZ Studio, with a strong L2/L3 support component in a banking environment.
Higher education degree in Computer Science or equivalent; Appway/FNZ certifications are a plus.
Agile practice.
Languages: fluent English required; French is an asset.
Others- Swiss Residence mandatory

Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives