Vice President of Client Relations

Company Description Ipsen has been present in Belgium since 1982 and is committed to extending life expectancy and improving quality of life for patients. The company focuses on developing innovative medicines and solutions for serious or life-threatening diseases. By concentrating on these areas, Ipsen supports healthcare professionals in providing effective treatments tailored to patient needs. Through its work, Ipsen contributes to advancing healthcare and delivering meaningful value to society in Belgium and Luxembourg.
Role Description The Vice President of Client Relations for Ipsen Belgium / Luxembourg is a full-time remote role responsible for leading strategic relationships with key clients and stakeholders across the region. This role oversees client engagement plans, ensures high levels of customer satisfaction, and drives long-term partnership growth in alignment with Ipsen’s therapeutic and commercial objectives. The person in this position will guide account management teams, collaborate with finance and commercial leaders on contract negotiations and performance reviews, and monitor client outcomes and service quality. Daily activities include reviewing client feedback, identifying improvement opportunities, coordinating cross-functional initiatives to address client needs, and representing Ipsen in high-level meetings with healthcare providers and institutional partners. The Vice President of Client Relations will also contribute to regional strategy, foster a culture of collaboration and accountability, and ensure that client relations practices comply with internal policies and healthcare regulations.
Qualifications

Strong expertise in Business Relationship Management and Client Relations, with a track record of building and sustaining strategic partnerships.
Demonstrated ability to drive Customer Satisfaction and lead Account Management activities for complex or key accounts.
Solid understanding of Finance as it relates to client contracts, pricing models, and performance analysis.
Experience in the pharmaceutical, biotech, or healthcare sector, ideally in senior commercial, client-facing, or market access roles.
Proven leadership skills, including managing remote teams, influencing cross-functional stakeholders, and driving change.
Excellent communication, negotiation, and presentation abilities in English; knowledge of French and/or Dutch is an asset.
Strategic thinking combined with strong analytical skills and data-driven decision-making.
Relevant advanced degree (e.g., Business, Life Sciences, Health Economics, or related field) or equivalent professional experience.