Desktop Support Engineer - L2
WE ARE HIRING!
Desktop Support Engineer – L2
Are you an experienced IT Support professional looking for your next career opportunity in Switzerland?
We are looking for skilled L2 Deskside Support Engineers with strong expertise in end-user computing, Windows troubleshooting, endpoint management, and enterprise IT support.
📍 WORK LOCATIONS & OPENINGS
Location Positions - Carouge, Switzerland
🔹 KEY RESPONSIBILITIES
Deliver advanced L2 deskside and end-user technical support.
Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
Handle technical escalations, VIP support, and major incidents.
Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
Maintain technical documentation and provide guidance to L1 support teams.
🔹 REQUIRED TECHNICAL SKILLS
✅ Windows 10/11 Advanced Troubleshooting
✅ Microsoft 365, Outlook & MS Teams
✅ Active Directory & Group Policy
✅ Microsoft Intune / SCCM
✅ Windows Autopilot
✅ BitLocker & Device Compliance
✅ VPN & Network Troubleshooting
✅ ServiceNow / ITSM
✅ ITIL Processes & Incident Management
🎯 IDEAL CANDIDATE
3–6 years of relevant IT support experience.
Strong hands-on experience in L2 Deskside Support.
Excellent troubleshooting and problem-solving abilities.
Strong communication and stakeholder management skills.
Experience handling escalations and enterprise IT environments.
📩 INTERESTED? LET'S CONNECT!
Share your updated CV via LinkedIn DM or via Mail at madan.kumar@teceze.com
Please mention your preferred work location and notice period.
Know someone who would be a great fit? Tag them or share this opportunity!
#Hiring #SwitzerlandJobs #ITJobs #DesksideSupport #L2Support #ITSupportEngineer #Intune #SCCM #Microsoft365 #ActiveDirectory #WindowsSupport #TechnicalSupport #ITInfrastructure #CareerOpportunities
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