IT Support Technician

About the Boschung Group

The Boschung Group is a family-owned global leader in developing and producing solutions that ensure the efficiency and safety of surfaces in all weather conditions. From the busiest airports and highways to cities and municipalities around the world, our products and services help keep surfaces clear, safe and operational year-round.

Headquartered at the Boschung Technology Center in Payerne, Switzerland, and with locations across Europe, North America, and Asia, we combine innovation, quality, and teamwork to deliver results our customers can rely on. Committed to sustainability, we pioneer automation, zero-emission vehicles, and digital infrastructure to make tomorrow’s surface safety both smarter and greener. Every success at Boschung is the result of close collaboration between our talented teams, and we are proud to offer an environment where expertise, ideas and commitment make a real difference.

Boschung Mecatronic AG is the technology-driven entity within the Boschung Group responsible for the engineering, production, sales, and after-sales of advanced electronic, mechatronic, and software systems dedicated to the detection and management of road and airport surface conditions. Our technologies combine sensors, embedded electronics, connectivity, and intelligent software platforms deployed on critical infrastructures worldwide. Through advanced data processing and proprietary algorithms, our systems help anticipate surface conditions and enable predictive operational decision-making.

To strengthen our Customer Service team, Boschung Mecatronic AG is looking for an IT Support Technician who enjoys solving technical problems, working with Linux-based systems and networks, and supporting users, customers and colleagues in an international environment.

This is a varied role combining infrastructure support, troubleshooting, system administration and technical assistance. You will work closely with our Customer Service, Project Management, After-Sales and IT teams to help ensure the smooth operation of our platforms and bVision solutions.

Your tasks

Implement new IT infrastructure services and maintain the related technical documentation
Support and troubleshoot IT infrastructure components and services
Install, maintain and support IT services including SFTP servers, VPN solutions, IoT devices and Linux-based systems
Monitor our IT platforms, identify incidents and contribute to continuous improvements
Work with databases such as MySQL as part of daily support activities
Provide technical support to internal and external customers, subsidiaries and partners
Investigate technical issues and help restore services efficiently
Collaborate closely with Customer Service, Project Management, After-Sales and the IT Software/Infrastructure team
Contribute to the reliable operation and support of the bVision software family
Participate in the on-call service according to team planning

Your profile

CFC in Information Technology (Informaticien CFC) or an equivalent qualification or professional background
Practical experience in IT support, system administration, infrastructure support or a similar technical environment
Good understanding of GNU/Linux systems, ideally Debian-based environments
Knowledge of network administration and technologies such as VPN and VLAN
Comfortable troubleshooting technical issues across systems, applications and networks
Familiarity with MySQL or other databases is an advantage
Good professional command of English and German; French is an advantage
Structured, reliable and solution-oriented, with a strong hands-on mindset
Able to work independently while collaborating effectively with technical and customer-facing teams
Good communication skills and a service-oriented approach
Curious and motivated to learn, improve systems and broaden your technical knowledge

What we offer

A varied technical role combining infrastructure, Linux, networking, troubleshooting and customer support
The opportunity to work with real-world systems used by customers in Switzerland and internationally
Close collaboration with experienced colleagues across Customer Service, Software, Infrastructure and After-Sales
A position where you can develop your technical skills while taking real responsibility for day-to-day system reliability
A collaborative, family-owned environment that values expertise, teamwork, initiative and long-term commitment
A modern workplace featuring high-quality infrastructure
Attractive employee benefits including flexible working hours, free parking, EV charging stations and an on-site staff restaurant with delicious, discounted meals for employees

Join us

Do you enjoy solving technical problems and understanding how systems work?

At Boschung, your work will directly support technologies used in demanding real-world environments. From Linux systems and networks to databases and connected services, you will help keep our platforms reliable and our customers supported.

If you are looking for a hands-on IT role with variety, responsibility and the opportunity to grow your technical expertise, we’d like to meet you.