Information Technology Technician

The Role

We're looking for a hands-on IT Technician to look after IT infrastructure across all Cope locations and to play a key part in our IT retail shop, Hubtec. This is a technical role first and foremost, with some added responsibility: you'll oversee a small retail team and help grow Hubtec's sales and services to schools, offices and other organisations.

You’ll work alongside managers and colleagues across the business, as part of an SME co-operative with a strong, supportive culture where everyone’s contribution is valued.

Key ResponsibilitiesIT infrastructure

• Maintain and support IT systems, hardware, networks, Wi-Fi and telecoms across all Cope locations the majority of which are retail premises.

• Maintain cybersecurity, backups and system security.

• Manage CCTV systems across all Cope locations.

• Set up and support users, devices and Microsoft 365 accounts.

• Install and set up PCs and IT solutions for offices and teams across the business.

• Act as first point of contact for colleagues with IT issues, and resolve them promptly.

• Support managers and colleagues across the business with day-to-day IT needs, in a friendly and approachable way.

Software updates

• Install and manage software updates, patches and upgrades on PCs, servers, tills and other devices.

• Keep records of hardware, software and licences up to date.

Hardware repair and diagnostics

• Diagnose and repair laptops, PCs, tablets and mobile phones for customers and team.

• Order parts and keep customers informed on repair progress.

Off-site installations

• Travel to customer sites (schools, businesses and other organisations) to install and set up IT equipment, networks and systems.

• Provide on-site support and basic training to customers after installation.

Hubtec Store

• Oversight of the day-to-day running of the Hubtec IT shop and guide the team, assigning work, supporting their technical development and keeping repair and installation jobs on track.

• Help generate new business and services for Hubtec, particularly with schools, offices and other organisations. This includes quoting, following up on leads and building customer relationships.

• Managing stocking levels, parts ordering and the quality of work leaving the shop.

What We're Looking ForEssential

• Relevant IT qualification or equivalent hands-on experience.

• 2+ years' experience in an IT technician role.

• Good working knowledge of networking, Wi-Fi, Windows and Microsoft 365 and preferably hardware / software associated with grocery and/ or other retail environments.

• Willingness to oversee and support a small team, with some prior experience of leading or mentoring others preferable (formal or informal).

• Comfortable dealing with customers and talking through solutions and pricing, with an interest in helping the business grow.

• A friendly, approachable manner and the ability to work well with colleagues and managers at all levels.

• Full clean driving licence and willingness to travel to customer sites.

• Practical and well organised, with clear communication with non-technical colleagues and customers.

• Must have a can-do attitude and have the ability to adapt and manage competing demands.

Desirable

• Experience with CCTV, telecoms or till/EPOS systems.

• Experience in a retail, repair shop or sales environment.

• Interest in AI and automation tools.